KTPL takes all reasonable and sound steps to ensure that the information is protected against misuse, loss, unauthorized access, modification, and/or disclosure. KTPL adopts and applies appropriate data collection, storage, management practices, and security procedures to protect against unauthorized access, alteration, addition, deletion, disclosure, and/or destruction of a User’s personal information, including their username, email address, password, transaction information, and any other data stored on the Platform. However, no data storage or transmission over the Internet or other network can be guaranteed to be 100% secure. Accordingly, KTPL does not guarantee that information will not be accessed, disclosed, altered, or destroyed by any breach of any of the abovementioned safeguards. To the extent applicable, KTPL complies with all applicable data protection laws, and you (the User) are duly bound to provide all reasonable assistance and information to KTPL about compliance with such laws.
You have the right to access the Personal Information we collect and hold about you. If at any time you would like to access or change your Personal Information, or you would like more information on our approach to protecting your privacy, please contact us at the contact details set out in Clause 9 of this Part C. You can opt-out of receiving certain promotional or marketing material by selecting the unsubscribe option contained within the emails providing such material or contacting us at the contact details set out at Clause 9 of this Part C. However, you cannot opt out of receiving all e-mails from us about your use of the Platform, such as e-mails about the status of your account.
Our data is hosted in AWS infrastructure and the data is encrypted at rest and in transit using AES-256 Encryption Standards. We utilize network firewalls built into Amazon VPC frameworks to ensure further security. We use AWS Cloudwatch and AWS GuardDuty for monitoring the systems, access logs, and activity on our infrastructure. AWS computing environments are continuously audited, with certifications from accreditation bodies across geographies and verticals, including SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70), SOC 2, SOC 3, ISO 9001 / ISO 27001, FedRAMP, DoD SRG, and PCI DSS Level 1.i.
We have implemented security practices and standards and have a comprehensively documented information security program and information security policies to keep our data encrypted and secured per the Information Technology Act, 2000 and the rules framed thereunder.
KTPL may retain the information (including Personal Information) for as long as is necessary to fulfill the purposes for which it was collected or as needed to provide, even after you have discontinued or deleted any account or have ended the provision of the Services, if retention of such information is reasonably necessary to comply with KTPL’s legal obligations, regulatory requirements and for resolving disputes between Users or for preventing fraud, for backup, archival, and/or audit purposes or any other use.
To Address the queries/concerns of the users we have defined Complaint & Grievance Mechanism.