User cannot hold the Company or its third-party service provider liable/institute complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including amendment thereof, as may be applicable from time to time.
The Company reserves the right to, at any time and from time to time, modify or discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice and in its sole discretion. Users agree that the Company shall not be liable to the User or any third party for any modification, suspension, or discontinuance of the services offered by the Company.
User hereby acknowledges and agree that the Company, in its sole and absolute discretion, has the right (but not the obligation) to delete, terminate, or deactivate User Account, block User’s email or IP address, cancel the Website or otherwise terminate User’s access to or participation in the use of the Website (or any part thereof), or remove and discard any content submitted by User on the Website, immediately and without notice, for any reason, including without limitation, User Account inactivity or if the Company believes or has reason to believe that the User has violated any provision of the Terms and Conditions.
Upon termination of the User Account, User’s right to participate in the Website, including, but not limited to, User’s right to receive any rental shall automatically terminate. User acknowledges and agrees that right to receive any rental accrued for the period before termination is conditional upon User having (i) properly used the Website, (ii) adhered to the Terms and Conditions, (iii) maintained continuous activation of User Account, and (iv) participated on the Website. In the event of termination, the User Account will be disabled and the User may not be granted access to the User Account or any files or other data contained in the User Account. Notwithstanding the foregoing, residual data may remain in the Company’s system.
Upon termination of Service, the User’s access to the Website shall be immediately revoked. The provisions of these Terms and Conditions which by their very nature are intended to survive termination shall survive expiration or termination of the Website or User Account.
Level 1: Users can reach us through the “Help via Call” feature on mob application or can write to us at firstname.lastname@example.org.
Level 2: If the user query/concerns are not addressed to the expected levels, then they can reach the Grievance Officer- Mr. Jitender Bedwal. Email id: email@example.com; Grievance officer acknowledges the receipt of any user query/concerns within 48 hours and redresses the complaint within 1 month from the date of receipt of the complaint.
Level 3: In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Grievance Officer, you can reach out to our Nodal Officer Mr. Mahesh Jakhotia – firstname.lastname@example.org. We will respond within 3 business days from the date of receipt of your email.