TERMS AND CONDITIONS

  1. INTRODUCTION
    1. This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms & Conditions.

      Krishiacharya Technologies India Private Limited (the “Company” or “Bijak”) a Company incorporated under Companies Act, 2013, having its registered office at 90B, Delhi Jaipur, Expressway, Udyog Vihar, Sector -18 Gurugram, Haryana – 122008, maintains this website (www.bijak.in) and mobile apps – Bijak on Google Android Playstore (https://play.google.com/store/apps/details?id=com.bedwal.bijak.mvp&hl=en) & Bijak on Apple App Store (https://itunes.apple.com/app/id1568697202) mobile-optimized versions of the Website, digital applications, and other media formats for use and promotion of the Company (collectively and individually, the "Platform") which acts as an “intermediary” in accordance with the meaning of “Intermediary” envisaged under Section 2(w) of the Information Technology Act, 2000, as amended from time to time (“Intermediary”). The Platform is an online listing and discovery medium to facilitate business-to-business transactions by providing buyers and sellers better prices, increased working capital and optimised logistics. Access and use of this Platform by you are governed exclusively by these terms and conditions including the applicable policies which are incorporated herein by way of reference ("Terms and Conditions").

      Transactions done under this platform are subject to the terms/policies that are mentioned in the Platform . By mere use of the Platform, You shall be contracting with Krishiacharya Technologies Pvt. Ltd. (“Bijak”) and these terms and conditions including the policies shall be binding on the User.

      For the purpose of these Terms and Conditions, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing Registration Data while registering on the Platform as Registered User using the computer systems or any other electronic medium.

      User understands and accepts that the Company maintains the Platform to provide visitors with information about the Company, its Services and products. any use of the Platform constitutes your acceptance and agreement to be bound by such terms, and the changes made to this Terms and Conditions from time to time, relating to your usage of the Platform as made available on the Company's Platform.

      Upon the usage of any service on the Platform, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms and Conditions and shall be considered as part and parcel of these Terms and Conditions. Bijak reserves the right, at it’s sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time without any prior written notice. It is the responsibility of the User to review these Terms and Conditions periodically for updates / changes and shall adhere to the same.. As long as You comply with these Terms and Conditions, we grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.
      ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS, KINDLY READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING.
  2. DEFINITIONS AND INTERPRETATION
    1. Unless the context otherwise requires, for these Terms and Conditions, the following terms shall have the meaning ascribed to them hereunder:
      1. "Applicable Law" means all laws, ordinances, statutes, rules, orders, decrees, injunctions, licenses, permits, approvals, authorizations, consents, waivers, privileges, agreements, and regulations of any governmental authority/court of law having jurisdiction over the relevant matter including any interpretations thereof, in effect;
      2. "Intellectual Property Rights" means all patents, designs and drawings, trademarks, service marks, logos, domain names, and utility models, copyrights, inventions, brand names, and business names, and any similar rights and the benefit (subject to the burden) of any of the foregoing (in each case whether registered or otherwise, and includes applications for the grant of any of the foregoing and the right to apply for any of the foregoing in any part of the world);
      3. “Privacy Policy” shall mean the Privacy Policy available on the Platform and mentioned in clause 6 of this document;
      4. "Services" means and includes disbursal of loans to buyers, enabling immediate payment to suppliers, buyer and seller ratings to bring accountability, incentivize good behavior and address trust deficit, easy and convenient bookkeeping, managing large value transactions, access to the largest network of verified buyers and sellers with accurate price data and aggregation to reduce cost, eliminate wastage and cater to partial truckload requirements.
        Company on and/or from the Platform;
      5. “Transaction Documents” means the various documents required to be executed by the User to obtain the services of the Company on and/or from the Platform;
      6. “User Account” means the personal online account created by the User to gain access and use the Platform.
    2. Accordingly, the terms “Krishiacharya”, “Bijak”, “Platform”, “we”, “our” and “us” in these Terms and Conditions refer to the Company.
  3. PROPRIETARY RIGHTS
    1. User acknowledges and agrees that the Company owns all legal right, title, and interest in and to the Services, including any Intellectual Property Rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). User further acknowledges that the Services may contain information which is designated confidential by the Company and that User shall not disclose such information without the Company's prior written consent.
    2. Unless the User has agreed otherwise in writing with the Company, nothing in these Terms and Conditions gives the User a right to use any of the Company's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
    3. Unless you have been expressly authorized to do so in writing by the Company, User agrees that in using the Services, User will not use any trademark, service mark, trade name, the logo of any company or organization in a way that is likely or intended to confuse the owner or authorized user of such marks, names or logos.
  4. USER ACCOUNTS
    1. Transaction on the Platform is available only to persons who can enter into legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or legal guardian.
      As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. Bijak reserves the right to terminate your membership and / or refuse to provide you with access to the Platform if it is brought to Bijak's notice or if it is discovered that You are under the age of 18 years and transacting on the Platform.
    2. A User must first register and create his distinct Account on the Platform ("User Account") to access the services available on the Platform. By registering an account with us ("Registered User"), the User represents and warrants that he has complied with eligibility guidelines as detailed in Clause 4.1 herein above. All information that you submit is true, accurate, and complete and you shall comply with these Terms and Conditions. User further represents and warrants that: (a) all required registration information submitted by User is truthful, accurate, and complete; and that (b) User will maintain the accuracy of such information.
    3. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms and Conditions, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform and refuse to provide You with access to the Platform.
    4. You agree that Bijak shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Platform.
    5. When You use the Platform or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
    6. Confidentiality Obligation: User will be solely responsible for maintaining the confidentiality of their User Account and login details, and we will not be responsible for misuse of your User Account by any third party, whether authorized by you or not. User may never use another User's account without due permissions of such User and us. User is also prohibited from sharing their log-in details or allowing anyone to access their account or do anything that might put their User Account at risk. However, if Company is retaining any data under this or any other policy, it will be under legal obligation to maintain its confidentiality, as per applicable laws, and the Buyers/Sellers on the platform provide consent that such data as per applicable laws, can be retained by the Company (if required). However, if required, Company is entitled to provide the data to any authority as may be required under applicable laws or court orders.
    7. Users are responsible for any activity on the Platform arising out of any failure to keep their User Account information confidential and shall be liable for any losses arising out of such a failure. User agrees to notify us immediately in case of any unauthorized/suspicious activity in their Account or any other breach of security.
    8. For a User to be listed as a trader on the Platform, the User will be required to provide copies of their KYC documents and other business registrations to the Company and maintain their registration as a trader under the applicable State/ Union Territory specific Agricultural Produce Marketing Committee (APMC) laws ("APMC Laws") and / or have relevant license from the local mandis in accordance with APMC Laws. For the purposes of listing and maintaining its status as a trader on the Platform, the User hereby represents to the Company that prior to and during the subsistence of its listing on the Platform, all necessary mandi cess/fees/ charges are paid by the User with respect to commodities under the applicable APMC Laws and/or that such User is expressly permitted under an express exception under the relevant APMC Laws.
    9. The Company reserves the right to refuse to offer access to or use of the Platform to any person or entity at the Company's sole discretion including by changing its eligibility criteria at any time.
    10. DELETE MY ACCOUNT:
      You may choose to deactivate your account at any point through your app. Rest assured, we do not share your data externally. However, we keep your personal data as long as we need it for its intended purpose. Once that purpose is fulfilled, we securely dispose of it, unless specific laws require us to retain transaction logs for extended periods even after an account deactivation. Additionally, if there are ongoing legal or regulatory proceedings or if we receive specific legal or regulatory directives, we may be obligated to retain your personal data for extended durations as mandated by local laws.

      Steps to deactivate account in Bijak:

      My Profile --> Edit Profile --> Request to Deactivate (at the bottom) --> Select your reason for deactivation

      *Deleting your account is an irreversible process, which we can't revert even if you perform it by accident.
    11. TDS DEDUCTION ON REWARDS: During the process of adding or updating information, it's essential to ensure that the PAN provided belongs to the user registered with Bijak.
    12. When adding or updating bank account information, it is important to note that bank account provided will be considered the user's account for any incoming or outgoing payments, including rewards.
    13. The user must be engaged in agricultural or related businesses and should exclusively utilise the application's services for agricultural, allied, and trade-related purposes.
  5. SERVICES PROVIDED ON THE PLATFORM
    1. The Company provides a digital marketplace through its Platform, whereby it connects users for the purpose of trade, thereby facilitating smooth trade amongst them.
    2. The Platform also provides a ready reckoner of prevailing market prices of goods in various Mandis in the Country.
    3. The Company also provides a trade credit facility to commission agents which the agents can use to make payments to the suppliers. As the Company is an intermediary, therefore, loan/ advances shall never be directly provided by the Company.
  6. PRIVACY POLICY

    This clause along with privacy policy mentioned on the website (the “Privacy Policy”) describes how and why the Bijak Platform collects, uses, transfers and discloses the information provided by the users. All users shall be bound by this Privacy Policy and the Company shall not use any information supplied by Users, except in accordance with this Privacy Policy. Protection of Your privacy is our utmost responsibility. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under.

    We may share personal information with our other corporate entities and affiliates or to any third party without seeking your consent to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes.

    We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

    Bijak reserves the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Platform. If the Company makes any material changes to this Privacy Policy, the Company will notify Users that the policy has been updated, so that Users are aware of what information is collected by the Company, how it is used, and under what circumstances, if any, can the Company use and/or disclose it.

  7. DISCLAIMER
    1. User agrees that their use of the Platform shall be at their own risk. To the fullest extent permitted by law, the company and its officers, managers, members, directors, employees, successors, assigns, affiliates, suppliers, and agents disclaim all warranties, express, implied, statutory or otherwise, and make no warranties, representations, or guarantees in connection with the Platform, the services offered on or through the Platform, any data, materials, content, relating to the quality, suitability, truth, accuracy or completeness of any information or material contained or presented on the Platform, including without limitation the materials, data and submitted content of other users of this site or other third parties. Unless otherwise explicitly stated, to the maximum extent permitted by applicable law, the Platform, the services offered on or through the Platform, data, materials, submitted content, and any information or material contained or presented on the Platform is provided to you on an "as is", "as available" and "where-is" basis with no warranty, express or implied, of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.
    2. The Company does not provide any warranties against errors, mistakes, or inaccuracies of data, content, information, materials, the substance of the Platform, postings, feedback or content, any unauthorized access to or use of our secure servers, and/or any personal information and/or financial information stored therein, any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Platform, any interruption or cessation of transmission to or from the Platform, any defamatory, offensive, or illegal conduct of any third party or user, or any loss or damage of any kind incurred as a result of the use of any data, content, information, materials, the substance of the Platform or content posted, emailed, transmitted, or otherwise made available via the Platform.
    3. The Company does not endorse, warrant, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Platform or any hyperlinked site or featured in any banner or other advertisement. The company will not be a party to or in any way be responsible for monitoring any transaction between you and any party, including third-party providers of products or services. As with the use of any product or service, and the publishing or posting of any material through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.
    4. When registering with a mobile number on Bijak App, the User authorizes and gives consent to the Company or an any third-party service provider, to send, from time to time, various information/alerts/SMS/WhatsApp Messages/Calls or commercial communication, and other services on the aforesaid listed telephone/mobile numbers, whether these numbers are registered with National Do Not Call Registry/listed in National Customer Preference Register or not. User cannot hold the Company or its third-party service provider liable/institute complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including amendment thereof, as may be applicable from time to time.

      Users can stop this service, by writing an email to contact@bijak.in or calling customer support number +91-8588999944.

    5. We do not endorse, warrant, guarantee, validate or assume responsibility for the descriptions, images, appearance, nature, quality, purpose, general features, and other content of goods or services on the platform posted by the seller.
    6. User agrees that this agreement or any other related policy may be updated from time to time and shall be binding on the users.
    7. User acknowledges the obligation to pay the agreed commission to the Company in compliance with Section 186(7) of the Companies Act.
    8. Bijak is not responsible for any non-performance or breach of terms of any contract or transactions entered into between Users. Bijak cannot and does not guarantee that the concerned Users acting in the capacity of Buyers or Sellers will perform any transaction concluded on the Platform. Bijak shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.
    9. Bijak does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Platform and use Your best judgment in that behalf.
    10. You release and indemnify Bijak and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Platform and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Bijak cannot take responsibility or control the information provided by other Users which is made available on the Platform. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Platform.
    11. Please note that there could be risks in dealing with underage persons or people acting under false pretence.
  8. UPDATION/ AMENDMENT
    1. The Company can update this or any other related policy by uploading an updated version of this policy on the Platform or any click-through format which would be considered a deemed consent of user.
    2. The most recent version of this or any other policy will govern the use of the information (including Personal Information) on the Platform. We may revise or amend this from time to time. If we decide to change this or the Privacy Policy or any other related policy, we will inform you by posting the revised policies on the platform. Company may also, but is not required to, notify you of changes to the policies via email to the email address associated with your account. If you object to any changes in this or any other related policy, you should immediately stop using the platform and/or Services and close any related accounts. By continuing to access or use the platform and/or Services after changes have become effective, you agree to be bound by the revised amendments.
  9. LIMITATIONS OF LIABILITY
    1. In no event shall the Company, its affiliates or its respective officers, managers, members, directors, employees, successors, assigns, subsidiaries, suppliers, attorneys or agents, be liable to a user for any direct, indirect, incidental, special, punitive, consequential or exemplary damages (including but not limited to loss of business, revenue, profits, use, data or other economic advantage) whatsoever resulting from any (i) access to or use of the Platform; (ii) errors or omissions in any data, content, information, materials or substance of the Platform or content; (vii) any failed negotiations for purchase of fractional ownership of any listed property on the Platform, any disputes that arise during or after the negotiation for purchase of fractional ownership of any listed property on the Platform, or any other dispute that arises between users of the Platform; (viii) any defamatory, offensive, or illegal conduct of any third party or user;
    2. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
    3. In no event shall the total aggregate liability of the company, or any of the above-referenced respective parties, arising from or relating to the Platform, exceed the total amount paid to the Company by a User for the Services under which such liability arose.
    4. The Platform may contain links to third-party Platforms that are not owned or controlled by the Company. The Company does not have any control over and assumes no responsibility for, the content, privacy policies, Terms and Conditions, or practices of any third-party Platforms. In addition, the Company will not and cannot censor or edit the content of any third-party site. By using third-party Platforms, you expressly relieve the company from any liability arising from your use of any third-party Platform. Accordingly, please be advised to read the terms and conditions and privacy policy of each third-party Platform that you visit, including those directed by the links contained on the Platform.
  10. INDEMNIFICATION
    1. You agree to defend, indemnify and hold harmless the Company, its affiliates, and its respective officers, managers, members, directors, employees, successors, assigns, subsidiaries, affiliates, suppliers, and agents, from and against any claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys' fees) arising from your use of, access to, and participation on the Platform; your violation of any provision of the Terms and Conditions, including the privacy policy; your violation of any third-party right, including without limitation any copyright, property, proprietary, Intellectual Property Rights, or breach of your express or implied representations and warranties. This defense and indemnification obligation will survive these terms and conditions and your use of the Platform.
    2. The Company is an intermediary which acts as a mere facilitator between the buyers and the sellers, hence, shall not be held accountable for any reasons whatsoever.
  11. BREACH OF TERMS AND CONDITIONS
    1. Without prejudice to the Company's other rights under the Terms and Conditions, if a User breaches any provisions of these Terms and Conditions in any way, or if the Company reasonably suspects that a User has breached these Terms.

      In no event shall the Company, its affiliates or its respective officers, managers, members, directors, employees, successors, assigns, subsidiaries, suppliers, attorneys or agents, be liable to a user for any direct, indirect, incidental, special, punitive, consequential or exemplary damages (including but not limited to loss of business, revenue, profits, use, data or other economic advantage) whatsoever resulting from any (i) access to or use of the Platform; (ii) errors, mistakes, or inaccuracies of data, Intellectual Property Rights, content, information, materials or substance of the Platform; (iii) any unauthorized access to or use of our secure servers and / or any and all personal information and / or financial information stored therein; (iv) any bugs, viruses, trojan horses, or the like which may be transmitted to or and Conditions in any way, the Company may take such action as it deems appropriate to deal with the breach, including (a) temporarily suspend such User's access to the Platform, (b) permanently prohibit such User from accessing the Platform, (c) blocking computers/devices using such User's IP address from accessing the Platform, (d) contacting any or all of such User's internet service providers and request that they block such User's access to the Platform, (e) commence legal action against such User, whether for breach of contract or otherwise; and/or (f) suspend or delete such User's User Account.
  12. MODIFICATIONS TO OR TERMINATION OF THE PLATFORM
    1. Modification or Cessation of Platform

      The Company reserves the right to, at any time and from time to time, modify or discontinue, temporarily or permanently, the Platform (or any part thereof) with or without notice and in its sole discretion. Users agree that the Company shall not be liable to the User or any third party for any modification, suspension, or discontinuance of the services offered by the Company.
      User hereby acknowledges and agree that the Company, in its sole and absolute discretion, has the right (but not the obligation) to delete, terminate, or deactivate User Account, block User's email or IP address, cancel the Platform or otherwise terminate User's access to or participation in the use of the Platform (or any part thereof), or remove and discard any content submitted by User on the Platform, immediately and without notice, for any reason, including without limitation, User Account inactivity or if the Company believes or has reason to believe that the User has violated any provision of the Terms and Conditions.

    2. Effect of Termination

      Upon termination of the User Account, User's right to participate in the Platform, including, but not limited to, User's right to receive any rental shall automatically terminate. User acknowledges and agrees that right to receive any rental accrued for the period before termination is conditional upon User having (i) properly used the Platform, (ii) adhered to the Terms and Conditions, (iii) maintained continuous activation of User Account, and (iv) participated on the Platform. In the event of termination, the User Account will be disabled and the User may not be granted access to the User Account or any files or other data contained in the User Account. Notwithstanding the foregoing, residual data may remain in the Company's system.

      Upon termination of Service, the User's access to the Platform shall be immediately revoked. The provisions of these Terms and Conditions which by their very nature are intended to survive termination shall survive expiration or termination of the Platform or User Account.

  13. REFUND POLICY
    1. Refund queries will be catered in case of frauds and disputes only. A user has to inform about any such activity by dropping an email to support@bijak.in within 48 hours of learning/ascertaining about the same. The Dedicated team will then contact the user within 48 hours to understand and analyse the incident. The refunds will be issued after complete verification and due diligence by our team. In case the concern is not addressed within 48 hours, the user can reach out to the Grievances Officer on grievanceofficer@bijak.in. The refund will be transferred into the same account from which the money was debited subject to successful completion of the verification and due diligence process by our dedicated team.
  14. MISCELLANEOUS
    1. Charges for Services
      1. The Company may charge a commission/fees for its Services, on a case to case basis.
    2. Governing Law and Jurisdiction
      1. Arbitration

        Any dispute, controversy, difference or claim arising out of or relating to the use of Bijak App or Bijak Platform including the existence, validity, interpretation, performance, breach of any part of the terms and conditions, or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by a Sole arbitrator in terms of the provisions of Arbitration and Conciliation Act, 1996 as amended from time to time and the place of arbitration will be at New Delhi, India.

      2. Jurisdiction of Courts

        All disputes arising out Terms and Conditions shall be governed in all respects by the laws of India and any legal proceeding arising thereof shall be construed, interpreted and initiated exclusively in the courts located in Gurugram, Haryana, India.

    3. Advertisements
      1. The Company may display advertisements and promotions on the Platform. The manner, mode, and extent of advertising by the Company on the Platform are subject to change and the appearance of advertisements on the Platform does not imply endorsement by the Company of any advertised products or services. The User agrees that the Company shall not be responsible or liable for any loss or damage of any sort incurred by the User as a result of any such dealings or as the result of the presence of such advertisers on the Platform.
    4. Use of Cookies
      1. The Company uses cookies to aggregate information about the User's sessions, track information, store certain User preferences, analyze web page flow, etc. so that the Company can update and redesign the Company Website/App, as necessary, to provide User with the most useful information.
      2. Users will have the option to either accept or decline the use of cookies on their computer/device, whether they are registered or not. However, a User's experience of the Website shall be limited and certain features of the Website will not be available if the User declines the use of Cookies.
    5. Assignment
      1. The Terms and Conditions, and any rights and licenses granted hereunder, may not be transferred or assigned by the User but may be assigned by the Company without restriction.
    6. No Agency or Partnership
      1. No agency, partnership, joint venture, or employment is created as a result of the Terms and Conditions or User’s use of any part of the Platform, including without limitation, the contract between the User and The Company. The user does not have any authority whatsoever to bind the Company in any respect. Neither the Company nor any User of the Platform may direct or control the day-to-day activities of the other or create or assume any obligation on behalf of the other.
    7. Force Majeure
      1. Neither the Company nor the User shall be liable to the other for any delay or failure in performance under the Terms and Conditions, other than payment obligations, arising out of a cause beyond its control and without its fault or negligence. Such causes may include but are not limited to fires, floods, earthquakes, strikes, unavailability of necessary utilities,lockdown, blackouts, acts of God, acts of declared or undeclared war, acts of regulatory agencies, or national disasters.
    8. No Third-party Beneficiaries
      1. User agrees that, except as otherwise expressly provided in the Terms and Conditions, there shall be no third-party beneficiaries to the Terms and Conditions.
    9. Notice
      1. User agrees that The Company may provide the User with notices, including those regarding changes to the Terms and Conditions, by email, regular mail, or postings on the Platform.
    10. Entire Agreement
      1. The Terms and Conditions, together with the Privacy Policy, and any other legal notices or any additional policies published by the Company on the Platform, shall constitute the entire agreement between User and the Company concerning the Platform. Please note, however, that other aspects of your use of Services may be governed by additional agreements.
    11. Severability
      1. If any provision of the Terms and Conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms and Conditions, which shall remain in full force and effect.
    12. No Waiver
      1. No waiver of any provision of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term, and The Company’s failure to assert any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.
    13. Complaint & Grievance Mechanism:

      To Address the queries/concerns of the users we have defined Complaint & Grievance Mechanism.

      Level 1: Users can reach us through the “Help via Call” feature on mob application or can write to us at support@bijak.in.

      Level 2: If the user query/concerns are not addressed to the expected levels, then they can reach the Grievance Officer- Mr. Jitender Bedwal. Email id: grievanceofficer@bijak.in; Grievance officer acknowledges the receipt of any user query/concerns within 48 hours and redresses the complaint within 1 month from the date of receipt of the complaint.

      Level 3: In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Grievance Officer, you can reach out to our Nodal Officer Mr. Nukul Upadhye – grievanceofficer@bijak.in. We will respond within 3 business days from the date of receipt of your email.